This privacy policy will explain how AMS Aircraft Recovery Ltd and AGE Logistics Corporation d.b.a. AMS Aircraft Recovery use the personal data we collect from you when you use our website.  Our website address is: https://aircraftrecovery.com.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies and how do we use them?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data: Personal identification information (Name, company name, email address, phone number, information requests, etc.).  We also collect information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers),

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Submit a Contact AMS Aircraft Recovery form on our website.
• Voluntarily complete a customer survey or provide feedback on any of our Social Media pages or via email.
• Use or view our website via your browser’s cookies.
  
  

Our Company may also receive your data indirectly from the following sources:

• Trade directories
• Trade shows / exhibitions
• Professional societies and conferences
  
  

How will we use your data?

Our Company collects your data so that we can:

• Process your order and manage your account.
• Contact you by phone or email regarding your orders.
• Email you with information about products or services you have purchased or expressed an interest in, or related products and services.
• Send occasional newsletters we feel would be of interest to you.  You may opt out at anytime.

When Our Company processes your order, it may send your information requests and gather information from government and credit reference agencies to comply with applicable regulations and to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at our offices in the US and the UK.   We employ a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.  Customer data is stored on encrypted storage devices on servers, desktops and laptops.  Backups of Customer Data is encrypted. We also use cloud storage services from Google for email and file storage.  All data is encrypted in transit and in storage.  We use a Customer Relationship Management system by Salesforce.  All Customer Data is encrypted in transit and at rest.

Our Company will keep your customer and order data  for various periods as required by regulatory agencies.   Metadata such as browser type, operating system and IP address are automatically stored in log files.  These files are maintained for two years or less and are then deleted.

Marketing

Our Company would like to send you information about products and services of ours that we think would be of interest to you.  If you have agreed to receive marketing, communications you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data.
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

• using the website Contact Us form
• Call us at UK: +44 20 3289 9320 or US: +1 626 243 5253
• Or write to us:

  • AMS Aircraft Recovery Ltd
    Farnborough Airport, Farnborough
    Hampshire GU14 7JF, UK

  • AGE Logistics Corp.
    426 East Duarte Road
    Monrovia, CA 91016 USA

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including understanding how you use our website.  There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.

Analytics – Our Company uses these cookies and code snippets to measure how many visitors use the website, the types of browsers they use and the location from which you visit.

How to manage cookies
You can set your browser not to accept cookies.  Our website should but may not always function normally with this setting.

Privacy policies of other websites

The AircraftRecovery.comy website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 30, 2023.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• using the website Contact Us form
• Call us at UK: +44 20 3289 9320 or US: +1 626 243 5253
• Or write to us:

  • AMS Aircraft Recovery Ltd
    Farnborough Airport, Farnborough
    Hampshire GU14 7JF, UK

  • AGE Logistics Corp.
    426 East Duarte Road
    Monrovia, CA 91016 USA

How to contact the appropriate authority

EU

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Data Protection Authority in the EU Member State where your company/organisation is based.  You can find a list of DPAs at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

California

California Consumer Privacy Act (CCPA) provides specific data privacy rights for California residents.  California residents can contact the office of the California Attorney General https://oag.ca.gov/privacy/ccpa

Federal Trade Commission

https://www.ftc.gov/news-events/topics/protecting-consumer-privacy-security